Got a question about your order, shipping, or payment? We've compiled answers to our most frequently asked questions right here. If you don't see what you're looking for, please reach out to us at info@celestialmerchants.com, and we’ll get back to you within 1-2 business days.
Absolutely! If you prefer to order by phone rather than online, just give us a call at 825-771-1999. Our customer service team is happy to assist you during regular business hours.
For the vast majority of our products, there are no minimum order limits. However, certain bulk or specialty goods may require a minimum quantity to purchase. If a product has a minimum requirement, it will be clearly stated right on the item's description page.
We always aim to provide the most competitive prices. If you find a better deal elsewhere, give us a call at 825-771-1999 or email us at info@celestialmerchants.com with the competitor’s details. We will gladly review the offer and try to do everything we can to work with you on the price.
While our website is the best place to find our most up-to-date product information, we do offer digital catalogues for certain product lines. You can easily view and download these anytime by visiting the Catalogue section of our website.
Delivery times depend on your location and the shipping speed you choose at checkout. We typically process and dispatch most orders from our warehouse within 1 to 2 business days.
Yes, as soon as you complete your purchase, we’ll email you a confirmation containing your order number, a summary of your items, and shipping details. Once your package leaves our facility, we’ll send a follow-up email with the tracking information for your order.
Shipping fees are calculated based on the destination, weight, and dimensions of your package. You'll be able to review the exact shipping costs at checkout before finalizing your purchase.
At present, we only ship to Canada and the United States, but we are actively working to add more shipping locations!
We accept all major credit cards, including Visa, MasterCard, and American Express. For added flexibility, we also welcome certified cheques, EFT and Interac Transfers. You’ll be able to select your preferred payment method during the checkout process.
Absolutely! Your privacy and security are our top priorities. Our website uses Square payment gateway and industry-standard SSL encryption to ensure your personal data and payment information are kept completely secure from start to finish.
For standard orders, your card will be charged at the time you make payment on the website for your order.
We want you to love your purchase. If you’re not completely satisfied, you can return the items within 30 days of receiving them, provided they are in their original packaging and in unused, resalable condition. Before sending anything back, please email us at info@celestialmerchants.com so we can authorize and guide you through the return process.
We do! We offer a dedicated sampling room where you can view and experience our products in person. We are located at 9814 44 Ave NW, Edmonton, AB T6E 5E5. Please note that visits are by appointment only, available Monday through Friday from 10:00 AM to 4:00 PM. Contact us to schedule a time to stop by!